Information

Return and Refund Policy

退货和退款条款

RETURN POLICY

All orders are checked for defects before shipment. In an unfortunate case which you receive a defective item, please contact us within stipulated number of days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.

 

Please note:

  • The item is in your responsibility until it is returned to us. It must be returned to us in its original condition.
  • The cost of returning the item to us is your responsibility.
  • The item must be returned to us within 7 days of receipt.

 

Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.

 

Postages incurred for sending the items with issues back to us will be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifying the issues..  

 

If the new piece of item is not available for exchange you will be refunded a credit of the item to your member account only and this credit may be used in your next order with us.

 

All replacement, exchanges and returned mails once received by us will be sent via normal mail to buyers with postage services only.

 

We strictly do not offer any cash refund under any circumstances. For any reasons of exchange or returns, the value will be credited to your member account only. We do not offer refund via Bank or PayPal.

 

Please contact us at [email protected] or 012-878 9128 (Whatsapp).

 

REFUND POLICY

What is the acceptable reason for Refunding item?

 

  • We will not entertain exchanges if information provided is not complete or invalid.
  • The management of LOONG KEE DRIED MEAT SDN. BHD. reserves the rights to reject any returns at our sole discretion shall we find any goods returned in a damaged / altered / used condition.
  • We do not accept refunds for items which are on clearance or sale.
  • We will only issue you a refund via STORE CREDIT and it may take up to 15 working days to process.
  • All items must be returned in original condition, not used and not changed in any way. The management of LOONG KEE DRIED MEAT SDN. BHD. reserves the rights to reject any damaged or used items based on our discretion.

 

For further questions and enquiries, please email us at: [email protected] or 012-878 9128 (Whatsapp)

退货政策

我们在发货前会检查所有订单里的商品是否有缺陷。如果您不幸收到有缺陷的物品，请在收到商品规定的天数内与我们联系，并提供您的订单号码、产品代码、姓名、地址和退货/换货原因。在所有其他情况下，我们只允许一对一的换货。

 

请注意：

  • 在商品退还给我们之前，该商品由您全权负责。退货时，商品必须以原始状态退回。
  • 商品退货费用将由您承担。
  • 您必须在收到商品的七天内将商品退还给我们。

 

退还包裹的客户必须提供邮寄证明，例如跟踪码和退还包裹上注明的我们的地址。包裹最好通过带有跟踪码的挂号信或快递寄送。

 

将有问题的商品寄回给我们所产生的货运费将由买家承担，而我们在跟进相应问题后寄回给买家的商品将由我们，即卖家承担。简单而言，买家支付邮费并将商品寄回给我们，我们在解决问题后支付邮费将商品寄给卖家。

 

如果无法更换新的商品，我们将把该商品的积分退还到您的会员账户中，而该积分可在您下次订购时使用。

 

我们收到的任何与退货或换货有关的包裹，将仅通过普通邮寄方式邮寄给买家。

 

在任何情况下，我们均不提供任何现金退款。如若我们出于任何理由接受换货或退货，该商品的积分将仅被退还到您的会员账户中。我们不会通过银行或PayPal进行退款。

 

请发送电子邮件至[email protected] 或通过WhatsApp发信息至012-878 9128与我们联系

 

退款政策

可被接受的退款理由有哪些?

 

  • 如果提供的信息不完整或无效，我们将不接受退款。
  • 如若发现任何退回的商品处于损坏/改动/使用过的状态，龙记肉干有限公司的管理层保留拒绝任何退货的权利。
  • 我们不接受清仓或销售商品的退款。
  • 我们只会通过商店积分的方式向您发放退款，处理退款时间可能长达十四个工作日。
  • 所有商品必须以原始状态退回，不得处于使用过的状态，也不得以任何方式改动商品。龙记肉干有限公司的管理层保留拒绝任何损坏或使用过的商品的权利。

 

如有其他疑问或查询，请发送电子邮件至[email protected] 或通过WhatsApp发信息至012-878 9128。